Understanding and Dealing with Disconnections

1. What are disconnections, and how do they affect gameplay?

Disconnections occur when your device loses its connection to The Online Casino's platform. This can interrupt gameplay and may affect the outcome of certain games. However, many games are designed to protect your progress or finalize your wager based on game-specific policies. And while we have everything in place to avoid this happening as much as possible, no online casino is 100% safe from disconnections. 

2. What happens during a disconnection in-game?

If you are disconnected while playing at The Online Casino, the outcome is determined based on the type of game:

• Live Casino Games: Wagers placed before the disconnect will stand. Unfortunately, bets not placed before the disruption may be forfeited.

• Slot Machines and Virtual Games: The game will typically complete the round automatically. You can view the results in your game history upon reconnection. 

It’s important to note that all outcomes are securely logged on our servers, ensuring fairness and transparency throughout. 

3. How can I ensure continuity while playing?

To minimize interruptions, we recommend the following steps:

• Stable Internet Connection: Ensure you have a strong and stable internet connection before starting a game.

• System Updates: Keep your devices and browsers updated to avoid connection issues due to outdated software.

• Close Unnecessary Apps: Limit background apps or downloads that may consume bandwidth and slow your connection. 

4. What should I do if my game freezes? 

If your game freezes while playing, follow these initial troubleshooting steps:

1. Refresh the Page: Sometimes, refreshing the webpage resolves temporary glitches.

2. Clear Your Cache: Clear browser cookies and cache memory to optimize performance. 

3. Switch Browsers: Try playing on a different browser to determine if browser-specific issues exist. 

If the issue persists, you may need to proceed with advanced troubleshooting (see below). 

5. How do I perform advanced troubleshooting for connection issues?

1. Reset Your Router: Restart your internet router to refresh your connection. 

2. Check Firewall Settings: Ensure your firewall or antivirus software isn’t blocking The Online Casino’s website. 

3. Test Another Device: Log in from a different device to pinpoint if the issue is hardware-related. 

4. Disable VPN (if applicable): Some games may not function properly with a VPN enabled. 

If these steps don't resolve the issue, it may require assistance from our support team. 

6. When should I contact support for help?

If you've completed the steps above and still face interruptions or disconnection issues, please reach out to our support team. They're available 24/7 to assist with:

• Persistent disconnections

• Reclaiming lost game credits due to connectivity issues

• Account-related troubleshooting 

Contact us via our Live Chat feature on the website. 

Stay connected for seamless gameplay at The Online Casino!